Payments, Cancellations, Refunds and Amendments
1.1 A deposit for all accommodations and activities is required and should accompany the completed booking form. The balance of the tour price is payable 15 days prior to your departure date. If the balance is not paid by such date the company reserves the right to treat the booking as cancelled unless informed of the holdup of payment. If a booking is made less than 15 days prior to the departure date, 100% of the total tour cost is payable upon booking.
1.2 All prices quoted here within are in New Zealand dollars and include local Goods and Services Tax of 15%.
Cancellations, Refunds and Amendments
2.1 All cancellations must be received in writing. If you cancel your trip we will refund your payments in the following manner:
a) Where the deposit only has been paid and notification of cancellation is received:
a) More than 60 days prior to the departure date – 90% of the deposit is refundable;
b) Less than 30 days prior to the departure date – none of the deposit is refundable.
b) If full payment has been made and notification of cancellation is received:
(a) More than 60 days prior to the departure date – 100% of the tour price is refundable;
(b) Within 30-60 days prior to the departure date – 90% of the tour price is refundable;
(c) Less than 15 days prior to the departure date – 50% of the tour price is refundable; unless we can cancel and be refunded for bookings and or
(d) Less than 7 days prior to the departure date – none of the tour price is refundable unless bookings can be refunded whereby a admin fee of 10% of the booking value will not be refunded.
c) There will be No refund available for cancellation after the tour has commenced unless bookings can be refunded leaving guides rate payable.
d) Any refund in respect of any tours, accommodation, meals or any other services not utilised will be at the discretion of the suppliers concerned.
2.2 Suppliers in some cases levy their own additional cancellation fees. These cancellation fees are the responsibility of the customer.
2.3 The company reserves the right for our guides to refuse to carry any customers for but not limited to the following, drug or alcohol abuse, violence, antisocial behaviour.
2.4 The company reserves the right to alter the tour itinerary or accommodation in the event of unforeseen circumstances (such as extreme weather and road closures) beyond its control. This will be discussed with our clients at that time and make other suitable arrangements.
2.5 The company is not liable and bears no responsibility for costs incurred for onward travel alterations, delays or any activities that have been booked to start after the termination of the tour.
2.6 Should a customer wish to amend their itinerary after confirmation an amendment fee of NZ$200 per booking will apply, in addition to any supplier amendment and/or cancellation fee. All amendments are on a request basis and are subject to availability. Suppliers may consider an amendment as a cancellation, which may incur 100% cancellation fee. Clause 2.2 above will apply.
Waiver of Claims, Release of Liability, Assumption of Risk and Indemnity
To: The Two Moons Tour Company and its officers, employees, agents, representatives and all other persons in any way involved or connected with the tour and their successors and assigns (“the company”)
3.1 I accept that the tour involves risks, dangers and hazards which involve the possibility of physical risks greater than those encountered in daily life. I accept that these risks, dangers and hazards involve the possibility of personal injury, emotional trauma, death, property damage and loss, which may affect my family, my friends and me. Knowing the risks, I still wish to participate in the tour and I freely accept and fully assume all such risks, dangers and hazards, however caused.
3.2 I declare that I am physically fit and or have stated clearly any medical condition that I may have that could be affected by participating on the tour. Medical issues and disabilities will be pre planned for between the company and the client as to needs required
3.3 I consent to receive any medical treatment which may be deemed necessary by the company in the case of accident, injury or illness during the course of the tour and I also agree to indemnify the company in respect of such medical treatment.
3.4 In consideration of the company permitting my participation on the tour, I agree:
a) To waive any and all claims that I have or may have in the future against the company arising out of or in relation to any aspect of my participation on the tour.
b) To release, indemnify and hold harmless the company for any loss, damage, expense, mental or physical injury including death that I may suffer or that my next of kin may suffer directly or indirectly as a result of my participation on the tour, due to any cause whatsoever, including negligence, breach of contract, or breach of any statutory or other duty of care on the part of the company and/or any other person associated with the company in relation to, and including the failure on the part of the company to safeguard or protect me from the risks, dangers and hazards of the tour whilst in a controlled group environment.
c) To release, indemnify and hold harmless the company for any and all liability, damages, costs and expenses suffered by any other person as a result of my participation on the tour or my other acts or omissions.
d) To follow the company instructions and protocols at all times.
e) In the event of my death or incapacity this agreement will be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives.
f) By entering into this Agreement I am not relying on any oral or written representations or statements made by the company with respect to the safety of the tour, other than what is contained in this Agreement.
3.5 The company bears no responsibility for individual customer satisfaction as some activities that others in your group enjoy there may be an individual that is unsatisfied.
3.6 The company bears no responsibility for the action of any hotel staff, activity provider or associated personnel.
I confirm that I have read and understood this agreement prior to signing it, and am aware that by signing this agreement I am waiving certain legal rights which I or my heirs, next of kin, executors, administrators, assigns and representatives may have against the company.
4.1 A passport is required for all entering visitors, and it must be valid for at least 3 months after your departure date from New Zealand.
4.2 The company strongly recommends that you take travel cancellation and repatriation insurance as well as personal accident or medical emergency insurance.